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Commercial Clients

Commercial Clients

Q: Now that you are operating as one company, how will I be impacted?

It is business as usual for all ACE and Chubb commercial clients. Your policies remain in place and our service to you will not be interrupted in any way.

You can expect the same quality claims and customer service experience that you have come to expect from ACE and Chubb.

Q: What is different?

The new Chubb is even better positioned to serve commercial customers of all sizes – from the largest corporations with complex multinational exposures to middle market and small commercial companies.

The combined organization is now operating under the Chubb name with a new brand that underscores our collective strengths and embodies our combined corporate culture and values.

Q: Why did you choose to rebrand under the Chubb name?

The decision to operate under the Chubb name is an acknowledgment of the distinctiveness and strength of the Chubb brand.

Q: Will there be changes to your products or services?

You will continue to have access to the quality product offerings and service you have come to expect from ACE and Chubb.

As a combined company, we are now better able to serve you with our leading global specialty and traditional commercial P&C products, including a broad range of property and general casualty lines as well as risk management, professional lines, surety, workers compensation, and personal accident insurance.

We also have one of the largest excess and surplus lines and specialty product portfolios in the industry.

We are constantly developing, evolving and perfecting our offerings – and we will inform you when we are going to make changes or improvements.

Q: How will claims be handled?

We remain committed to providing superior service on every claim, and our claims experts will continue to handle each claim without interruption. Should you have questions regarding an existing claim you can contact the assigned adjuster or claim professional.

Our commercial clients should continue to report claims using existing channels. As we adopt combined procedures for claim reporting, we will communicate those changes to you.

Delivering superior claims service is our top priority and we believe that the combination of ACE and Chubb allows customers to benefit from the complementary strengths of both companies. We will continue to look for ways to enhance our processes to provide high quality claims and engineering services.

Open and current claims will continue to be handled by the current company.

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